PROTECT YOUR HOME: 10 KEY QUESTIONS TO ASK BEFORE SIGNING A ROOFING CONTRACT
Do you have a physical office, not just a P.O. Box?
A legitimate, established company should have a brick-and-mortar location.
How many years have you been in business under this name?
This isn’t about total experience – it’s about how long the company has actually been in business. *This can be verified on the Better Business Bureau (BBB).
Are you manufacturer-certified? If so, by which manufacturer?
Certifications from major manufacturers show the company meets high installation and warranty standards.
Do you have on-site project managers? If so, how many jobs will they supervise at once?
A dedicated project manager ensures quality and communication throughout the job.
Are you using real hip and ridge caps? If so, what brand?
Some contractors cut corners by using 3-tab shingles instead of actual hip and ridge caps.
Are you using real starter shingles? If so, what brand?
Proper starter shingles prevent wind uplift and water infiltration.
How long have your crews worked with you? Do they work for other companies as well?
Consistent, long-term crews usually deliver better workmanship than random subcontractors.
Are you bonded? If so, can you provide a certificate?
A bonded contractor adds an extra layer of financial protection for the homeowner.
Are you insured with workers’ comp and general liability?
Ask for a certificate of insurance with your name as the certificate holder before the job starts.
Who owns your company—an individual, family, investment firm, or corporation? How long have they owned it?
Ownership history can tell you a lot about the company’s stability and priorities.
By asking these questions, homeowners can separate trusted professionals from cut-rate contractors who might leave them with headaches down the road.